When you submit your e-mail in connection with a purchase at AURI COPENHAGEN, we can use the e-mail address to contact you regarding the applicable agreement and for marketing similar products. In addition, AURI COPENHAGEN may generally use the email address to market products and services to you to the extent that you have consented to receive this marketing material. You can always refuse to receive marketing material by using the link in the electronic marketing material that you have received.
To facilitate the procedure for your future purchases on www.auricopenahgen.com, we use a so-called "cookie". It is a small file that is stored on your own PC. This means that you do not have to enter your address the next time you buy products on our webshop. It is possible to delete the cookie on your PC.
We ship all our products with GLS or PostNord. Orders are packed and shipped Monday through Friday, and you will receive your order within 1 day - 8 days depending on your location.
Return and exchange policy
We do not normally accept order cancellations or changes once an order has been processed. If you have any questions about your order, please contact us by email: email@example.com. Once your order has been dispatched from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and a link for you to track your package. We cannot ship a single order to multiple addresses. You must create a new order if you want to ship to more than one address. If you regret the purchase, the item must be returned to our warehouse: AURI COPENHAGEN ApS, Vilstrupvej 40, 7100 Vejle, Denmark.
In the event of a return, you must ensure that the goods are properly packed. You are responsible for the package/items until we receive them. Therefore, save the emails and tracking number. The item you return must be in the same condition as the receipt. You must return your order within 14 days of notifying us that you wish to cancel a purchase. You must pay the costs of return when you cancel a purchase.
Standard cancellation form
Goods excluded rights
Some goods are not covered by the right of withdrawal, including:
- Delivery of goods which, for health or hygiene reasons, are not suitable for return and where the packaging is broken after delivery.
As it is a skin care product, you lose your right of withdrawal if you break the packaging or use it, as the product is therefore not suitable for return for health or hygiene reasons.
Refund of purchase amount
If you regret your purchase, you will receive the money you may have paid, incl. any costs of AURI COPENHAGEN's dispatch of the purchased item to you as soon as AURI COPENHAGEN has received your notification that you regret your purchase. When returning goods, you will only receive the money once AURI COPENHAGEN has had the opportunity to check the returned goods. In the event of a decline in value for which you are liable, this purchase amount will be deducted.
Investigation and miscellaneous
When you receive the purchase, you must immediately examine the purchase, including carefully checking the delivery to determine whether it has errors or omissions. You can complain to AURI COPENHAGEN within two years of receiving the purchased item if there are errors or omissions. However, always remember to complain in good time after you have discovered an error or deficiency.